I was once elbowed in the face during a basketball game. Stunned for a moment, I turned to run down court when a sheet of blood shot down my face. I had to get 13 stitches and had a big scar running down my forehead.

I was working on an elite project at the time, and the next day at work the consultants fed the project team lots of new information.

When they asked for feedback, one of my colleagues said: “Hey, that’s complicated. Look at (me). His face exploded from trying to absorb all that stuff.”